FitFlop Global
Frequently asked questions
Start here for practical shopping help. For a question about a particular style or order, contact our team with the relevant details.
How do I choose a size?
Check the size guide and any fit notes on the product page. Measure both feet and use the longer measurement as your starting point. Sizes can differ between brands and styles, so avoid relying only on a size you wear in another shoe. Our Find your fit guide explains how to measure at home.
What should I check on a product page?
Review the selected size and color, available photographs, materials, fastening, and any listed care or fit information. Check that your chosen option is available before adding it to your bag. If a detail you need is missing, contact us before ordering.
Can a color look different on my screen?
Screen settings and lighting can affect how a color appears. Review all available product photographs and the written color name. If you need help distinguishing two options, send us the product links and your question.
How should I care for my shoes?
Follow the instructions supplied with your shoes first. Choose care products for the stated material, test them in a discreet area, and avoid soaking or direct heat unless the manufacturer specifically recommends otherwise.
What information should I include when I contact you?
For an order question, include your order number and the email address used at checkout. For a product question, include the product name or link, the size and color you are considering, and the detail you would like to check. Never send your password or full payment card number.
Who operates this store?
FitFlop Global is operated by Male Trends LLC. You can contact us at support@fitflop.global or +1 281-331-8111.
Where do you ship?
We deliver within the United States, including Alaska and Hawaii. We do not ship internationally or to Puerto Rico, the U.S. Virgin Islands, American Samoa, Guam, or the Northern Mariana Islands. PO boxes, APO addresses, and FPO addresses are excluded.
How much does shipping cost?
Standard shipping is $8.95, or free on orders over $129. An order of exactly $129 does not meet the free-shipping threshold. Review the shipping charge and any applicable taxes at checkout before paying.
When will my order arrive?
Continental US standard delivery typically takes 2–5 business days after processing, subject to payment approval. For Alaska and Hawaii, allow 14 business days after shipment. These estimates begin after processing or shipment as stated, rather than when you place the order. Business days exclude weekends and holidays.
Do you offer express shipping?
Express and 2-Day Air shipping are currently unavailable. Available shipping options are displayed at checkout.
How can I follow my order?
We send an order confirmation and a shipment notification when your order is dispatched. Use the shipment details provided to follow its progress. If you need help, email support@fitflop.global with your order number.
Can I return or exchange an item?
You have 28 days after receiving your order to return an item or request an exchange. Items must be unworn, have no outdoor use, and be in original condition with their packaging and labels. Returns and exchanges are free, with no restocking fee.
How do I get a return label?
Email support@fitflop.global with your order number, checkout email address, and the items you want to return or exchange. Our team will provide authorization, a free prepaid label, and the correct destination. Do not send your return to the business address without instructions.
When will my refund be processed?
Allow up to 10 working days after the return reaches our returns facility. Busy periods may take about two weeks. We will email you when processing is complete, and your bank or payment provider may need additional business days. Original shipping charges are not refunded for change-of-mind returns.
When will an exchange be sent?
Eligible replacement orders are dispatched 3–5 business days after the return reaches our returns facility, subject to replacement availability. We will send a shipment notification when the replacement is on its way.
Can I change or cancel my order?
We do not accept changes or cancellations once an order has been placed, except where applicable law requires otherwise. Check your details carefully before checkout. Eligible unwanted items can be returned through our returns process after delivery.
What if an item is damaged, faulty, or incorrect?
Contact support@fitflop.global with your order number and a description of the issue before returning the item. We will advise on the next step. Your rights under applicable consumer law remain unaffected.
Which payment methods can I use?
The payment methods available for your transaction are shown at checkout. Review the options and total before completing your order.
Still have a question?
Contact us