Terms of service
These terms apply to your use of fitflop.global and purchases from FitFlop Global, operated by Male Trends LLC. Read them together with our Shipping & delivery, Returns & exchanges, and Privacy Policy pages before placing an order.
About the store
FitFlop Global is operated by Male Trends LLC. Our business address is 3615 Sangani Blvd, D'Iberville, MS 39540, United States. You can contact us at support@fitflop.global or +1 281-331-8111.
This business address is not a return authorization or an invitation to send merchandise. Contact our support team for the return destination and prepaid label before dispatching a return.
Using the website
Use this website lawfully and provide accurate information when you place an order or contact us. Do not attempt unauthorized access, interfere with the website's operation, send malicious code, impersonate another person, or misuse another person's information.
Keep account sign-in details confidential and contact us if you believe your account has been used without your permission. Do not send passwords or full payment card numbers through our contact form or by email.
Product information and availability
Review the product description, selected size and color, available photographs, and any fit or care notes before ordering. Screen settings and lighting can affect the appearance of a color. Use the size information for the particular product rather than assuming that all styles fit alike.
Product availability can change. If an issue prevents us from fulfilling an order, we will contact you using the details you supplied to explain the issue and the available next steps.
Prices, payment, and order details
Prices are displayed in US dollars. Review the products, quantities, shipping address, shipping charges, applicable taxes, and final total at checkout before submitting an order. The payment methods available for your transaction are shown at checkout.
You must be authorized to use the payment method you provide. Orders are subject to payment approval. Contact us if an order confirmation contains information you do not recognize.
Changes and cancellations
We do not accept changes or cancellations after an order has been placed. Please check all details before completing checkout. If you no longer want an eligible item, follow the process in our Returns & exchanges policy after receiving it.
This restriction does not remove any cancellation or other rights that applicable law requires us to provide.
Delivery
Our Shipping & delivery policy sets out the available destinations, charges, and delivery estimates. Standard shipping is $8.95 and is free on orders over $129. Express shipping is currently unavailable.
Delivery estimates begin after processing or shipment as described in that policy and remain subject to payment approval. They are estimates, not guaranteed arrival dates. Please contact us if you need help with a delayed shipment.
Returns, exchanges, and product problems
Our Returns & exchanges policy explains the 28-day return and exchange window, item conditions, free prepaid return process, and refund and exchange timing. Contact support@fitflop.global to begin and obtain the correct return instructions.
If an item arrives damaged, appears faulty, or is incorrect, contact us before returning it. Nothing in these terms or our store policies limits rights that cannot be excluded under applicable consumer law.
Content and privacy
Respect the intellectual property rights associated with this website and its materials. Do not reproduce or commercially reuse protected content without the relevant rights holder's permission, except where permitted by law.
Our Privacy Policy describes how personal information is handled when you use the store. Contact us if you have a question about the information you provide.
Updates and questions
We may update these terms for future use of the website and future purchases. The terms and policies applicable when an order is placed govern that order, except where applicable law requires otherwise.
For questions about these terms, email support@fitflop.global or call +1 281-331-8111.