FitFlop Global
Returns & exchanges
You have 28 days from receiving your order to return an item or request an exchange. Returns and exchanges are free, and we do not charge a restocking fee.
Keep your items in returnable condition
Items must be unworn, in their original condition, and accompanied by their original packaging and labels. Footwear must not have been worn outdoors. Try on your purchase indoors on a clean surface if you need to check the fit.
Start with our support team
Email support@fitflop.global with your order number, the email address used at checkout, and the items you want to return or exchange. For an exchange, tell us which replacement size or style you would like.
Our team will provide return authorization and a free prepaid label. Contact us within the 28-day window and follow the instructions provided before sending your parcel.
Return address
FitFlop Global / Male Trends LLC
3615 Sangani Blvd
D’Iberville, MS 39540
United States
Use the prepaid label supplied by our support team so your return can be matched to your order.
Use the supplied label and dispatch instructions, pack the items securely, and keep your proof of posting and tracking details. The return remains your responsibility until it reaches our returns facility. Returns are handled by shipment; we do not offer in-store returns.
Refunds
Please allow up to 10 working days after your return is delivered to our returns facility for processing. During busy periods, processing may take about two weeks. We will email you when the refund has been processed; your bank or payment provider may then need additional business days to make it available.
Original shipping charges are not refunded for a change-of-mind return. There is no return shipping or restocking fee when you use the prepaid label we provide.
Exchanges
Eligible replacement orders are dispatched 3–5 business days after the returned items reach our returns facility, subject to the requested replacement being available. We will send a shipment notification when the replacement is on its way.
If the requested item is unavailable, our team will contact you to discuss the available options.
Damaged, faulty, or incorrect items
Contact support@fitflop.global before returning an item that arrived damaged, appears faulty, or is different from what you ordered. Include your order number and a description of the issue so we can advise on the appropriate next step. This policy does not limit any rights you have under applicable consumer law.
Still have a question?
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